Livre resolução e reembolsos

01Unopened products: cancel within the refund window

You can cancel a product you haven't opened within 14 days of buying it. Go to My packs and press Refund on the product; you don't have to give a reason. My packs shows until when each product can be refunded. You can also tell us by email or with the form below.

Each part of the price goes back where it came from. Money you paid by card or from deposited funds comes back to your wallet as deposited funds, which you can then have refunded to your card at no cost (see below). Store credit comes back as store credit, including any part that came from points.

The welcome pack and the bonus Sleeve from the Daily Drop are promotions you don't pay for, so they can't be refunded.

If your account owes us money after a lost payment dispute, refunds wait until the debt is settled.

02Opening a product ends the right of withdrawal

Before a product is opened, we ask you to confirm it. You can agree at checkout, for every product in that order, or later when you open each one. Agreeing at checkout is optional. At checkout, the box says:

Each product in this order opens right away when I open it. Once it is opened, the 14-day right of withdrawal no longer applies to it.

When you open a product you didn't agree for at checkout, we ask:

This product opens right away. Once it is opened, the 14-day right of withdrawal no longer applies to it.

We keep a record of your confirmation with the time, the terms version you accepted, and the pool version and odds shown. A confirmation given at checkout covers the pool version shown when you bought; if the pool has changed by the time you open, we ask again before you open. After opening, the product can't be cancelled or refunded, because its cards have been drawn and can't be put back.

Agreeing at checkout doesn't end the right by itself: until you open a product, you can still cancel it within the refund window. If you don't want to give up the right, don't open the product yet. You can cancel it within the refund window and decide later.

03Your cards after opening

The cards you drew are yours. You can keep them, ship them or trade them in for store credit. A trade-in can't be reversed. A shipment can be cancelled until we pack the parcel, and the shipping charge then goes back to your wallet as deposited funds.

If a card we ship is not the card you drew, not English or not in Near Mint condition, that is not a matter of withdrawal: it is a fault, and you have the rights in the terms and on the Shipping and delivery page, for up to three years after delivery.

04Deposited funds

Deposited funds you haven't spent can be refunded to the card they came from at any time. Write to support@n01packs.com from your account's email with the amount. We refund within 14 days, usually much sooner, and charge nothing for it. Money from a payment that is still being processed or is under dispute is refunded once that is settled.

05Store credit and points

Store credit comes from trade-ins and from points used as a discount. It can't be withdrawn, refunded to a card or transferred. Points have no cash value. Neither is money you paid, so neither is refunded in money; products paid with store credit are refunded in store credit.

If a card payment is refunded or disputed, the store credit from points used on it that is still in your wallet is removed, and those points come back.

06How to withdraw

Use the Refund button in My packs for an unopened product. For anything else, write to support@n01packs.com, or send the form below by email. You don't have to use the form. What counts is that you tell us within the refund window.

We confirm every refund in your account, where the wallet shows the money or store credit coming back.

07Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Kuldra Capital AB, Skeppsbron 28, 111 30 Stockholm, Sweden, support@n01packs.com

I hereby give notice that I withdraw from my contract for the purchase of the following: ____________________

Ordered on: ____________________

Name: ____________________

Address: ____________________

Email used for the account: ____________________

Signature (only if this form is sent on paper): ____________________

Date: ____________________